Privacy

Live Well Centre website privacy policy

This website is owned by Middlesbrough Council and is a project with Middlesbrough Council Public Health. Any information which you send to us through this website by browsing the site, is managed as follows:

1. We will keep information no longer than we reasonably believe is necessary.

We keep your data only for as long is required. We do not ask for your personal details anywhere on this website and therefore they are not retained anywhere. The only details stored are completely anonymised (see point 3).

2. We will use information only for the purpose for which you sent it.

We do not ask for your personal details anywhere on this website and therefore we will not be using them for any purpose. The only details stored are completely anonymised (see point 3).

Details sent to us via email as a result of viewing this site (but not sent directly through the site) will be used only for the purpose you sent them for, for example signing up to a service, or hiring a room.

3. We may use information for statistical analysis but in such a way that your identity will not be involved

To improve the user experience of this website we track your activity on this website. This statistical data generated in this way is completely anonymised.

4. Use of cookies

A number of cookies are present on this website. The purpose of these cookies to enable the website to function correctly and improve your experience.

One of the cookies set is essential to ensure the website functions correctly. The other three cookies on this website are non-essential, you must therefore accept for these cookies to be used before they are placed on your computer or device. You can amend your preference at anytime by clicking the cog icon at the bottom of the website.

The different cookies used on this site are explained below:

5. Getting consent to use your data

We do not collect your data anywhere on this site, therefore we do not need consent to use it. The only details stored are completely anonymised (see point 3).

6. We will only collect information that is required

We do not collect your data anywhere on this site. The only details stored are completely anonymised (see point 3).

7. Website protected by https

This website is secured using https security. The https which appears at the beginning of our website address means that this website is certified secure, and therefore any data which is passed to us via this website is safe.

8. Storage of data given

We do not collect your data anywhere on this site. Data sent to us via email as a result of viewing this site (but not sent directly through the site) will be stored in a secure inbox, which will only be accessible to the Live Well Centre Staff.

9. How we will contact you

We will always try to respond to you using the contact method you used originally. In other words, we will respond to an email with an email, and a phone call with a phone call, unless you ask us to do otherwise. In some cases it may be necessary to respond in a different way, for example, sending a room hire form to you via email after you have phoned us, in which case we will explain that that is what we will do.

10. Subject Access Request

At Middlesbrough Council we are open and honest about how we store your personal data and what we use it for. At any time you can complete a subject access request which will inform you what information we hold about you and how that information is being used. To request a subject access request please go to the data protection page on our council website. You will need to specify that your request for information relates to the Live Well Centre.

11. Right to be forgotten

As mentioned above we will only keep data relating to you for as long as is required. At any point you have the right to request to be forgotten, this means that if requested we will where possible delete our records of contact with yourself. To request the right to be forgotten please contact the Information Governance Team at Middlesbrough Council, contact details are available on the data protection page of the Middlesbrough Council website.

For further information on the General Data Protection Regulation and Middlesbrough Council’s responsibilities under it please consult the Information Commissioner’s Office (ICO).